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End User FAQ - Shikana 4 Residents



Can I get a free product demo?
  Yes you can. If your business premises are within 100 kilometers from Nairobi City, we will come over a give a detailed product demonstration at no cost. If you live further away, we will send you a free demonstration copy to try out.

  2. Can I take Shikana 4 Residents on credit?
  No, we have no credit plan right now.

  3. If I purchase the product and then realise I do not like it, can I get my money back?
  Yes, we will give you a full refund if you return the product within 14 days after purchase. However, this provision applies only to those clients who did not receive a detailed product demonstration prior to purchase.

  4. At what times can I get free end user support by telephone?
  From 7.30 a.m. to 8.00 p.m. Monday to Saturday. The current help lines are 0708-291890; 0720-078362.

  5. What system configuration do I need in order to run Shikana 4 Residents?
  You need a desktop PC or a Laptop installed with Microsoft Office and 50 MB of free disk space. A printer is optional but useful.

  6. Does the price of KES 18,500 include shipping and handling?
  For clients living within 100 kilometers from Nairobi, delivery is absolutely free. For all other customers, a delivery fee equivalent to the cost of delivering a 1kg parcel by courier will be levied.